Copy of FAQ's

Shipping and Delivery

How long does it take to receive my order?

  • After we've prepared your order, it typically takes 3-5 business days for it to reach you.

What are the shipping costs for UK deliveries?

  • Shipping to Ireland is free.

    How can I track my order?

    • You can track your order using the tracking information provided once your order has been dispatched.

    Returns and Refunds

    What is your return policy?

    • You have 30 days to request a return.

    When can I expect my refund for a returned item?

    • Refunds will be initiated within 7 business days upon approval of the return.

    What should I do if I haven't received my refund within 10 business days?

    • If more than 10 business days have elapsed, and you have not received your refund, please reach out to us at support@draw3d.ie

    Who covers the shipping costs for returning defective products?

    • We will cover the shipping costs for returning defective products.

    Who is responsible for covering the return shipping costs for returns due to a change of mind?

    • You are responsible for covering the return shipping costs for returns due to a change of mind.

    Accepted Payment Methods

    What payment methods do you accept?

    • We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, PayPal. 

    Contact Information

    How can I get in touch with customer support?

    • If you have any other questions or concerns not addressed here. You can contact us at support@draw3d.ie for any inquiries or assistance.